Privacy Policy

When using the platform and the services provided through it, you entrust us with your information. Therefore, the purpose of the privacy policy is to assist you and protect your data by complying with all applicable data protection and privacy laws.

The platform is the electronic information system managed by Takamol Business Solutions ("we"). We are committed to protecting and respecting your privacy. This policy, along with other documents referred to in this policy, in addition to the Personal Data Protection System issued under Royal Decree No. (M/19), defines the basis on which we collect any personal data from you or that you provide to us, which will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting the platform, you accept and consent to the practices described in this policy.

A. Data you provide to us:

You can provide us with information about yourself by filling out the forms available on the platform or by communicating with us through phone, email, or other means. This includes data you provide when registering to use the platform, and when you send us an email or report an issue on the platform. The data you provide to us may include personal information such as your name, address, email address, phone number, financial information, credit card information, personal description, and images.

Comments or other information that you post on the platform designed for public communications or communications between other users may be viewed and downloaded by others who visit the platform.

B. Data we collect about you:

In relation to each visit you make to the platform, we may automatically collect the following data:

• Technical information, including the Internet Protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform; and information about your visit, including the full clickstream to, through, and from the platform (including date and time); page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page, and any phone number used to call our customer service number.

C. Data we receive from other sources:

We may receive data about you if you use any of the other websites/platforms we operate or the other services we provide. We also work closely with third parties (including, for example, government entities, business partners, subcontractors in technical services, payment and delivery services, advertising networks, analytics providers, search information providers, and credit reference agencies), and we may receive data about you from them.

1. Cookies:

The platform uses cookies to distinguish you from other users of the platform. This helps us provide you with a good experience when you browse the platform and allows us to improve the platform at the same time.

By continuing to browse the platform, you agree to our use of cookies in dealing with you. A cookie is a small file of letters and numbers that we store on your browser or on your computer's hard drive if you agree. Cookies contain information that is transferred to your computer's hard drive.

2. We use the following types of cookies:

• Necessary Cookies: These are cookies that are required for the operation of the platform. They include, for example, cookies that enable you to log into secure areas of the platform and make use of online payment services.
• Analytical/Performance Cookies: These cookies allow us to recognize and count the number of visitors and to see how visitors move around the platform when they are using it. This helps us improve the way the platform works, for example, by ensuring that users can easily find what they are looking for.
• Functionality Cookies: These cookies are used to recognize you when you return to the platform. This enables us to personalize our content for you, greet you by name, and remember your preferences (for example, your language or region).
• Targeting Cookies: These cookies record your visit to the site, the pages you have visited, and the links you have followed. We will use this information to make the platform and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, advertising networks and external service providers such as traffic analysis services) may also use cookies, over which we have no control. These are likely to be analytical, performance, or targeting cookies as explained above.

You can block cookies by activating the setting on your browser that allows you to refuse all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of the platform.

3. The information you provide to us or that we collect from you will be used as follows:

• To enable us, our partners, and third-party suppliers to provide and manage, and improve the level of services provided.
• For research and development purposes.
• To help us and our partners improve the platform offerings, both individually and collectively, and personalize the user experience, as well as evaluate platform access, usage, and its impact on the Saudi community.
• Monitoring and detecting violations (Terms of Use for Takamol Business Solutions products) and other potential misuse of the site.
• Providing you with the latest updates on services, products, or other events offered by us, our partners, or third-party suppliers that may be of interest to you, as well as providing you with notifications and updates regarding platform maintenance and developments that may be sent via email.
• Archiving this information and/or using it for future communication with you.
• Maintaining and improving the performance and security of our platform, programs, and systems.
• For purposes described elsewhere in the Privacy Policy (including, for example, sharing information with third parties).
• In any manner described at the information collection stage or based on your consent.
• To verify your identity when registering for certain services provided on the platform.
• To process refund procedures in applicable cases.
• For platform management and internal operations, including fault detection and data analysis, testing, research, statistical purposes, and comprehensive survey studies.
• To improve the platform to ensure more effective content presentation for you and your computer.
• To allow you to participate in the interactive features of the service we offer, if you wish to do so, as part of our efforts to maintain platform security and safety.
• As part of our efforts to maintain the security and safety of the platform.
• To measure or understand the effectiveness of the advertisements we provide to you and others, and to provide relevant ads to you.
• To provide suggestions and recommendations to you and other platform users regarding services that may interest or concern you.

Please note that the collection and processing of data are mandatory as an essential element for providing and developing the service. The data collected from you will not be subsequently processed in a manner that contradicts the stated purposes except in cases legally permissible.

4. Data Received from Other Sources:

We may combine this information with the information you provide to us and the information we collect from you. We may also use this information and the collected information for the purposes specified above (depending on the types of information we receive).

5. Disclosure of Your Information:

We may share any information you provide to us or that we collect from you with our partners, third-party suppliers, and entities involved in analytics, search engine services, and advertisers. We will share this information with third parties as follows:

• If required by law or to fulfill any legal obligations or to enforce our Terms and Conditions or other agreements, or to protect our rights, property, or the safety of Takamol business solutions and our customers, or other parties.
• For research and development purposes. However, we will use the information collected about you for this purpose to the extent that it does not conflict with the laws and regulations in force and within the scope of the personal information required to achieve the purposes stated at the time of collecting.
• To facilitate communication between you and other users who may have similar interests or goals. In such cases, we may use all the information collected about you to identify parties that may be interested in communicating with you.
• To respond to subpoenas, court orders, or other legal proceedings. To investigate, prevent, or take necessary action against illegal activities, suspected fraud, security or technical issues, or to enforce our Terms and Conditions (Terms and Conditions for Takamol business solutions Products) or Privacy Policy, and all that is required otherwise under the provisions of the laws and regulations or to protect our rights and property, or the safety and interests of others.
• With our subsidiaries/owners, or with their successors in the event of a merger, acquisition, or restructuring, for use in accordance with the privacy policy.
• In any manner described in the information collection stage or based on your consent.
• For integration with third-party services. For example, hosting video content and other content on sites like YouTube and others are not under our control.
• Exchange aggregated information that does not personally identify you with the public and third parties, including but not limited to researchers and business partners.

6. Consent to Processing Data Outside the Country:

By using the platform or providing information to us, you consent to the collection, use, disclosure, and storage of information and data in Saudi Arabia and other countries, for the purposes stated in the Privacy Policy and in accordance with the Terms and Conditions (Terms and Conditions for Takamol Business solutions products). Thus, you agree to the collection, use, disclosure, and retention of your personal information by us as stated in the Privacy Policy, including but not limited to, the exchange of your personal information between us and third parties, our affiliates, and subsidiaries as described in the Privacy Policy. To avoid doubt, any consent related to the right to exchange information mentioned in this paragraph includes your consent to exchange your personal information with any jurisdiction that may provide a different level of privacy protection than is available in your country.

We will take all reasonable steps to ensure that your information and data are dealt with securely and in accordance with the Privacy Policy. All information you provide for us is stored on our secure servers. If we provide you with a password (or if you choose) that enables you to access certain parts of the platform, you are responsible for keeping this password confidential. We advise you not to share your password with anyone, and it is unfortunate that the transfer of information over the internet is not entirely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information that will be transferred to the platform. Therefore, any such transfer will be your responsibility. On our part, once we receive your information, we will apply strict procedures and security features in an attempt to prevent unauthorized access to that information. If you do not agree to these terms, we regret to inform you that you will not be able to access, browse, or register for a subscription on the platform. If you choose not to provide us with certain information that is required to provide you with various services provided on the platform, you will not be able to create a user account, and thus, we will not be able to provide you with those services.

7. Your Rights:

You have the right to request from us the correction, completion, or updating of any personal data related to you, and you have the right to request that we do not use your personal information for marketing purposes. You can exercise your right to prevent such processing by contacting us at the following address:

[Address]

You have the right to request any of the following from us:

1. Correction, completion, or updating of any personal data related to you.
2. Access to your personal data available to us, and the platform has full authority to limit this right when it results in harm to you or others.
3. Obtain your personal data in a readable format.
4. Dispose of personal data that is no longer needed without violating data retention rights established by law.

You can exercise any of your rights by contacting us at the following address:

[Address]

The platform may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies, and we do not accept any responsibility or liability for these policies. Therefore, please check these policies before submitting any personal information to these websites.

8. Changes to Our Privacy Policy:

Any changes we make to our privacy policy in the future will be posted on this page, and where appropriate, we will notify you by email. Please check back frequently to see any updates or changes to our privacy policy.

We welcome all questions, comments, and requests regarding our privacy policy, which should be directed to the following address:

[Address]